Case Study 2

Case Study 2

The client is an Indian banking and financial services company headquartered in Mumbai, Maharashtra. It employs a massive no. of employees and has presence in Bahrain, Hong Kong and Dubai. It is widely considered by many to be India’s largest private sector lender by assets. The client’s business philosophy is based on five core values: Operational Excellence, Customer Focus, Product Leadership, People and Sustainability.

The client wanted to capitalise on the robust market presence it enjoyed and the large work force it employed to consolidate its position in the market. It also wanted to portray a stronger brand image of it being an extremely customer friendly baking institution amongst its customers and stakeholders.

After conducting an in depth Organizational Analysis through structured meetings with the client and learning from the inputs shared therein, Team SynergieHR devised an exclusive and exhaustive Training Program on Customer Orientation & Service Excellence to be delivered to the front-line managers of the client. The Program so designed was geared towards service excellence, employee motivation, employee engagement and task empowerment as its components.

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